TERMS AND CONDITIONS

The following terms and conditions apply to all orders placed by the customer (herenafter referred to as you) to the company SFR HOME EQUIPMENT SRL, J40 / 10713/2013, CUI: RO32182660, hereinafter referred to as we or our or company  or the “company” on the website https://singer-shop.eu /en

SC SFR HOME EQUIPMENT SRL is registered at ANSPDCP as Personal Data Operator with no: 23687.

By using https://singer-shop.eu/en and / or placing an order, you agree to abide by the terms and conditions specified below (Terms). Before placing an order, please make sure that you have read and understood the Terms.

By using the website https://singer-shop.eu/en and / or by placing an order and / or creating an account, you are obliged to comply with the Privacy Policy and Cookies Policy). Before placing an order, please make sure that you have read and understood our policies in the field of protection of your personal data. At the same time, we explain that it is necessary (not mandatory) your express consent for the collection and processing of your data (name and surname, home / residence address, email, phone number), in order to complete and deliver orders.

Only persons with a minimum age of 16 years (who are not under guardianship) and who have a home address or other address in Romania, can place an order.

The inclusion of any products or services on https://singer-shop.eu/en at any time does not imply or warrant that such products or services will be available at any time. We reserve the right to cease marketing a product at any time.

We reserve the right to periodically change these Terms without prior notice. Your orders will be subject to the Terms specified on https://singer-shop.eu/en at the time of placing the order and imply your obligation to pay for that order.

POLITICA DE CONFIDENTIALITATE

Noi consideram confidentialitatea datelor, ca fiind o componenta esentiala in afaceri.
Politica si practicile noastre de protejare a datelor se focusează pe procesarea, schimbul si stocarea corespunzatoare si legala a informatiilor cu caracter personal si totodata pe asigurarea transparentei, confidentialitatii, integritatii si disponibilitatii.

In accordance with the General Data Protection Regulation (“GDPR”), (Regulation (EU) 2016/679) and according to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented by Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, we have the obligation to manage safely and only for the specified purposes, the personal data you provide us about you, a member of your family or a another person.

Datele personale

Personal data means any information that may be linked to an identified or identifiable natural person (subject person). Personal data includes all types of direct or indirect information (ie used in connection with other data) relating to the subject person, such as name, date of birth, addresses, e-mail addresses, telephone numbers, etc.

Categorii de date personale prelucrate

SC SFR HOME EQUIPMENT SRL through singer-shop.eu/en processes the following categories of data:

Contact details – Name and surname, billing address, delivery addresses, telephone numbers, email addresses

Technical data – IP address, operating system, browser type and version, device type from which you access the site https://singer-shop.eu/en

Bank account numbers

Online identifiers that can be used by third parties to identify the person

SC SFR HOME EQUIPMENT SRL does not process special categories of personal data (sensitive data).

Transmiterea datelor către terți

Some personal data may be transmitted to:

COURIER SERVICE PROVIDER INFORMATION: Name and surname, address, telephone numbers, for the purpose of delivery

ONLINE PAYMENT PROVIDER INFORMATION: Name and surname, address, transaction identifier, for the purpose of making the payment by card

MAILCHIMP (The Rocket Science Group, LLC): Name and surname, email address – for the purpose of managing newsletter subscriptions and sending them by email

GMAIL (Google, Inc.): Name and surname, email address, for the purpose of email communication

GOOGLE (Google, Inc.): online identifiers, site browsing history – for marketing purposes

FACEBOOK (Facebook, Inc.): online identifiers, site browsing history – for marketing purposes

authorities, public institutions, other parties: on the basis of necessity, insofar as it is a legal obligation

accountants, lawyers, auditors, external consultants: based on necessity, respecting confidentiality

COLECTAM  DOAR  DATELE  PERSOANELOR  PESTE  16 ANI!

Users of our platform, who wish to benefit from our services and provide us with information, may be asked to provide personal data so that https://singer-shop.eu/en can operate orders and improve services and business.

We collect, first of all, personal data such as: name and surname, date of birth, home / residence address (for delivery of orders), e-mail addresses, telephone numbers and in case of return of orders and bank account (to transfer money).

The purpose of collecting personal data and the legal basis for their processing

The purpose of data collection is to be able to provide you with our services, to provide you with support for your orders, to inform you of changes in our services and any new services that we or our partners offer.

Therefore, the collection of your personal data has its legal basis in both legislations, both applicable at national level (domestic law) and applicable in European law and provides that the processing is necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract ”(art. 6 of the GDPR).

You are not required to provide the data, but it is necessary to complete and deliver an order. In this regard, your consent to the collection of data by us must be explicit and free, unconditional and expressed in clear and simple language.

We also collect personal data for other purposes, such as: informing you about the latest promotions, exclusive discounts for subscribers and the latest products added, our campaigns and information about the latest clothing trends (direct marketing), as well as for the optimization of orders and deliveries, for the promotion of new product categories and for the granting of facilities / discounts, based on statistics and order history.

We will process personal data only for specified, explicit and legitimate purposes or, in exceptional cases, for other purposes required by Romanian law or by the authorities.

Drepturile voastre

According to the General Data Protection Regulation (“GDPR”), you benefit from the right of access, intervention on data, the right to be informed, the right not to be subject to an individual decision, the right to request the porting of your data, and the right to go to court. At the same time, you have the right to oppose the processing of personal data or to restrict the processing of data concerning you and to request the deletion of data, and you will be forgotten.

Drepturile persoanelor vizate

By law, data subjects (you or another person whose data you provide) have the following rights:

The right to be informed. The data subject has the right to receive detailed information regarding the data processing activities performed by SFR HOME EQUIPMENT SRL. like this document. Upon creation, we can provide additional information.

The right to access data. Everyone has the right to request confirmation of whether or not his data is processed and, if so, access to that data and any other information relating to it.

The right to rectification. The data subject has the right to obtain from SFR HOME EQUIPMENT SRL, without undue delay, the rectification of inaccurate personal data concerning him and the completion of those data that are incomplete.

The right to data portability. The data subject has the right to receive personal data concerning him or her which he has provided to us in a structured format and to transmit this data to another controller. The data subject has the right to have this data transmitted directly to another operator, if this is technically feasible.

The right to withdraw consent. The data subject has the right to withdraw his / her consent to the processing of personal data at any time, if the processing is based on consent. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent before its withdrawal.

The right not to be subject to an automatic decision. The data subject has the right to oppose a decision based exclusively on automatic processing, including the creation of profiles, which affects him to a significant extent. In this case, SC SFR HOME EQUIPMENT SRL will re-evaluate this decision through a human operator, giving you the opportunity to express your point of view and challenge the decision.

The right to delete data (the right to be forgotten). The data subject has the right to obtain the deletion of personal data concerning him, without undue delay, in situations provided by law (for example when the data are no longer necessary for the purpose for which they were processed, to withdraw consent or to oppose the processing , or if it is found that the processing was not lawful).

The right to opposition. The data subject has the right to oppose the processing of personal data concerning him, including the creation of profiles, when the processing is based on the existence of a legitimate interest of SC SFR HOME EQUIPMENT SRL. When the processing of personal data is for direct marketing purposes, the data subject has the right to object at any time to the processing for this purpose.

The right to address the Supervisory Authority. If you consider that your rights related to the protection of personal data have been violated, you have the right to file a complaint with the National Authority for the Supervision of Personal Data Processing.

The right to go to court. To the extent you deem necessary, you have the right to apply to the competent courts.

To exercise your rights mentioned above and for any additional information on how personal data is processed, please contact us at customercare@singer-shop.eu/en

You have the right to request at any time access to the rectification, deletion or restriction of the processing of data collected by us. To help us keep your personal data up to date, we recommend that you inform us of any changes or discrepancies. To view or modify your personal data, you can access your customer account.

To exercise these rights, you can address a written request, dated and signed, by email to: gdpr@singer-shop.eu/en or by mail to Calea Dorobanti no. 220-222, et. 1, ap. 4, Bucharest 1, 010586.

Use of personal data, access, rectification or deletion of data and storage period

We will use personal data only for the purpose for which it was collected and we will store the data only to the extent necessary for that purpose.

Access to personal data is authorized only for the staff of the operator and the courier (in order to be able to deliver orders), and they have the necessary authorization and the clearly defined need for the use of data.

We will retain the client's information for the period in which his account is active, to provide services, to comply with our legal obligations or for any of the purposes mentioned above.

In the conditions in which the deletion of the client account is requested, an unmotivated request is addressed to the operator, by email to the address: gdpr@singer-shop.eu/en or by mail to the address Calea Dorobanţi no. 220-222, et. 1, ap. 4, Bucharest 1, 010586 and the closing of the account and the deletion of the data will be carried out in maximum 30 days from the date of the request.

Divulgarea datelor personale

Personal data will not be disclosed to third parties, except in cases where disclosure is necessary in order to provide our services. Service providers will be allowed to obtain only the personal data necessary to deliver their services.

Securitatea procesării

We will process the data securely, apply and maintain appropriate technical measures to protect personal data against accidental or unlawful destruction or loss, alteration, disclosure or unauthorized access, especially when the processing involves the transmission of data over a network, as well as against any other form of illegal processing.

Responsabilitate

The SFR HOME EQUIPMENT SRL team is responsible and will be able to demonstrate at any time compliance with the GDPR, as well as with the principles established in this document and, where necessary, will make the information available to the supervisory authorities.

Plângeri

You have the right to request information from us and to address any complaints related to the processing of your personal data. All questions and complaints will be processed by us, in a timely manner and in accordance with internal procedures, and within a maximum of one month, you will receive an answer.

According to art.12 paragraph 5 of the GDPR: “If the requests from a data subject are clearly unfounded or excessive, especially due to their repetitive nature, the operator may:

a) fie sa perceapa o taxa rezonabila tinand cont de costurile administrative pentru furnizarea informatiilor sau a comunicării sau pentru luarea masurilor solicitate;
b) fie sa refuze sa dea curs cererii.”

In the unlikely event that customers have suffered damages due to the violation of their rights, according to the personal data protection policy and Singer has not handled the complaint properly, customers have the opportunity to send a complaint to the higher authority. At the same time, the operator has the obligation to notify the supervisory authority, within a maximum of 72 hours, from the moment of violating the security of personal data.

Provisions of information or complaints can be sent by email to: gdpr@singer-shop.eu/en or by mail to Calea Dorobanti no. 220-222, et. 1, ap. 4, Bucharest 1, 010586.

Modificari ale acestei politici

This policy can be updated. We encourage customers to check this page periodically to be informed of the latest news regarding our privacy practices.

Comanda

Any order will be delivered within the available stock, provided that it has been confirmed by us, by email, depending on the stock of goods mentioned as being available by our suppliers at the time of placing the order. Our company cannot be held liable for any damages caused to you as a result of non-fulfillment of orders, for reasons that exceed our will.

The buyer can place orders by adding the product / s to the shopping cart, then following the steps in which he will select the payment method and will enter the contact and delivery details. Adding a product to the shopping cart, in the absence of completing the order, does not entail the registration of an order and implicitly also the automatic reservation of the product.

After completion, the order details can be checked in the confirmation message.

The conditions for concluding and executing distance contracts between us and you – individual clients are regulated by Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.

If you place the order / acquisition as a legal entity, authorized natural person or individual / family enterprise, the provisions of Emergency Ordinance no. 34/2014, but the common law norms of the Civil Code.

Preturile si taxele de livrare

The prices are those displayed on https://singer-shop.eu/en when we receive the order from you (unless an error occurs) and include the value added tax provided by law, but do not include the tax Delivery.

All prices displayed are prices in lei (LEI). The prices of the goods displayed and ordered through the https://singer-shop.eu/en platform may differ from the prices in the showroom.

For orders with a value of over 250 lei, delivery is Free. For orders that have a value below 250 lei, the transport cost is 20 lei.

If we discover an error in the price of the products you have ordered, you will be informed as soon as possible and you will be given the opportunity to reconfirm the order with the correct price or to cancel it. If we cannot contact you, the order will be treated as canceled. If you cancel the order before shipment, but you have already paid for the products, the amount paid will be refunded in full.

Culori

We make every effort to correctly display the features of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your PC will display these colors correctly.

Dreptul de retragere si returnarea produselor

According to the legislation in force (GEO no. 34/2014), the waiver of purchase (right of withdrawal) is applicable only to individual customers and only in the case of the contract concluded at a distance between you and us.

You have the right to inform us in writing – by email or by the withdrawal form received in the order or by the withdrawal form displayed on the website https://singer-shop.eu/en – that you cancel the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product (art. 8 and art. 11 of GEO no. 34/2014).

The return of the products is made ONLY BY COURIER at the address: Calea Dorobanţi no. 220-222, et. 1, ap. 4, Bucharest 1, 010586, recipient SC SFR HOME EQUIPMENT SRL.

The transport cost, in case of returning the products, is free of charge if you use the courier company that delivered the product and mention payment for transport to the recipient Returns mentioning cash on delivery or delivery payment will not be received.

If you choose a courier other than the one who delivered the products, you will bear the cost of return.

We will refund the money, in the account mentioned in the return form, within 14 calendar days from the confirmation of the return. Art. 13 paragraphs 1 and 4 of GEO no. 34/2014 state that: “The professional reimburses all amounts received as payment from the consumer, including, as appropriate, delivery costs, no later than 14 days from the date of receipt of the products that were sold (in case of sales contracts) ”

We do not accept the return of damaged, soiled, washed, modified or worn products (except for their proof) and all labels must be intact. Please return the products in the condition in which you received them, accompanied by the invoice and the return form.

In the event that we find the decrease in the value of the products, resulting from their improper handling, we reserve the right to notify you and request the payment of an amount corresponding to the decrease in value suffered by the product.

Garantie si reclamatii

If the goods you purchased are defective, SC SFR HOME EQUIPMENT SRL complies with all regulations provided by law on warranty (Ordinance No. 9/2016 amending and supplementing Law No. 449/2003 on the sale of products and associated warranties thereof).

If you have a complaint about obvious defects in material or workmanship of the goods we have provided, including damage during transport, please let us know.

Any complaint must be made by e-mail or telephone number specified in the Contact section of this site or by using the return form. The notification must contain a description of the claimed defect and a copy of the invoice (or any other document proving the acquisition). Any notification will be processed without delay and the client will be informed about the findings made.

Returnarea produselor se face ONLY BY COURIER la  adresa : Calea Dorobanţi nr. 220-222, et. 1, ap. 4, Bucureşti 1, 010586, destinatar SC SFR HOME EQUIPMENT SRL

All ordered products benefit from the guarantee offered by each manufacturer. The products sold by us are not counterfeit. Please read and follow the instructions displayed on the product label!

The products will be returned in the original packaging, with unbroken individual labels, accompanied by the tax receipt or VAT invoice and the return form.

You have the right, according to Ordinance no. 9/2016, to request the repair or replacement of the non-compliant product, within a period of time that will not exceed 14 days from the date on which you returned the product to us. At the same time, you have the right to request a refund.

In the case of clients of legal entities, you will inform us of any complaint regarding the products that have been delivered to you, within a maximum of 24 hours from the receipt of the products, and this will be sent to the supplier of the respective products, for resolution.

Failure to pick up ordered packages or return them repeatedly will be considered abuse, and our company reserves the right to refuse future orders from the customer.

If you have problems with the order, which do not seem to be solved first email or with the person you are talking to, you can contact for a free internal conciliation with SC SFR HOME EQUIPMENT SRL at the email address customercare@singer-shop.eu/en

Rezilierea unor termeni

If any part of these Terms is prohibited or deemed ineffective by any court or regulatory body, the other Terms will continue to apply.

Drepturi de proprietate

All intellectual property rights, such as trademarks and copyrights on https://singer-shop.eu/en, belong to SC SFR HOME EQUIPMENT SRL. Any use of the https://singer-shop.eu/en site or its content, including copying or storing all or part of the content (pictures, product descriptions, etc.), for any purpose other than for your personal and non-commercial use , is prohibited without the written permission of SC SFR HOME EQUIPMENT SRL. If you notice a possible violation of the right of transport provided by the courier or the signing of the receipt on the fiscal invoice in case of deliveries made by the Seller's staff).

Raspunderea noastra

Nothing in these Terms shall exclude or limit the liability of SC SFR HOME EQUIPMENT SRL with respect to any aspect for which it would be illegal to limit or exclude our liability.

Our maximum liability to you for any loss or damage that occurs in connection with your order on https://singer-shop.eu/en will be limited to the total price of your order.

Forta majora

Neither party will be liable for non-performance of its obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

Linkuri utile

SOL (Online Dispute Resolution):https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=RO

ANPC (Consumer Protection Authority):http://www.anpc.gov.ro/

The Terms and Conditions are governed by and construed in accordance with the laws of Romania and any disputes shall be settled exclusively by the Romanian courts.

Informaţii despre companie

SC SFR HOME EQUIPMENT SRL, J40 / 10713/2013, CUI: RO32182660